Blazing Saddles is an iconic, family-owned bike rental shop in San Francisco. The brand is well known locally, but they did not have an active social media presence and were losing attention to competitors who were showing up more consistently online.
We started with more sales-focused content that showcased the different rental options and tours. It gave people useful information, but it was not performing as strongly as we wanted.
So we rerouted.
We created an employee-generated content program that helped show the hospitality, personality, and family-owned feel of the shop. Instead of only talking about the bikes, we started showing the people behind the experience: the same staff members who help customers choose a bike, plan their route, and feel comfortable before heading out into the city.
That became some of the best-performing content for the brand. It made the account feel more real, more approachable, and more connected to the actual experience of visiting the shop. Comments, DMs, inquiries, and followers all started to increase.
For Blazing Saddles, the best content has been the content that feels real and relatable. Alongside the employee-generated content program, we also created videos using trending audio and partnered with influencers and content creators to share their own experiences on the tour.
Our ongoing content mix pairs high-reach employee-generated content with information-rich posts that retain followers. That approach has minimized follower churn and earned the brand several hundred new followers 100% organically.






